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    Service

    We take good care of our clients, and they can rely on our global service capability. We support them with our personal service and proactive advice; before, during and after developing a solution.

    24/7 service contracts

    In case you want to rely on telephonic support by a service technician 24/7 (e.g. not having to leave a voice message) and action as soon as possible, we advise you to conclude a 24/7 service contract. You will get a personal telephone number which is accessible for immediate assistance 24/7. The Heinen & Hopman service team will come into action and send a technician to the relevant site anywhere in the world if remote assistance can’t solve the problem. We've defined three different service levels:

    Level 1: 24/7 worldwide service with direct response

    Remote service for all HVAC related equipment, to be defined in the contract. As a client you can call us anytime and expect direct response - within two minutes - from a dedicated Heinen & Hopman employee. A problem ticket will be generated and immediate technical support will be arranged within two hours.

    Level 2: 24/7 worldwide service with response in 24 hours

    Remote service for all HVAC related equipment, to be defined in the contract. As a client you can call us anytime and expect direct response - within two minutes - from a dedicated Heinen & Hopman employee. A problem ticket will be generated and technical support will be arranged within 24 hours.

    Level 3: 24/7 worldwide service with response on next working day

    Remote service for all HVAC related equipment, to be defined in the contract. As a client you can call us anytime and expect direct response - within two minutes - from a dedicated Heinen & Hopman employee. A problem ticket will be generated and technical support will be arranged the next working day.

    Fully custom

    A 24/7 service contract is always custom-made in order to meet the client’s needs and wishes. In agreement with the client the terms & conditions and finally additional requirements are discussed. For example, a 24/7 service and/or maintenance contract often includes onboard spare parts inventory management, remote online assistance and preventive maintenance as well, resulting in an all-in-one contract.

    Get a contract

    Non-contractual service requests

    Whenever a system malfunction occurs, Heinen & Hopman can be contacted at +31 (0)33 299 2500 or via the form below. During office hours (08:00 A.M. - 05:00 P.M. GMT+2) one of our employees will handle your inquiry. Outside office hours we kindly ask you to leave a voice message. We will do our utmost to reply within 24 hours from your message, however this cannot be guaranteed.

    24/7 Service

    Contact Service Department

    Contact information

    Company Information

    Acquisition is not appreciated by all means.

    We support our clients with personal service and proactive advice; before, during and after developing a solution.

    Jaco Heinen

    Jaco Heinen

    - Service & Maintenance Manager

    Jaco Heinen

    Jaco Heinen

    - Service & Maintenance Manager

    Certification

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