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24/7 Service [http://localhost/en/contact/247-service/]

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24/7 Service

We take good care of our clients, and they can rely on global service from Heinen & Hopman. We support them with our personal service and proactive advice; before, during and after developing a solution.

Non-contractual

Whenever a system malfunction occurs, Heinen & Hopman can be contacted day and night seven days a week:

  • For non-urgent matters, we advise you to use the 24/7 service form below. You will get a response within 24 hours.
  • For more urgent matters we advise you to call +31 (0)33 299 2525. During office hours (08:00 A.M. - 05:00 P.M. GMT+2) one of our employees at the Heinen & Hopman headquarters will handle your inquiry. Outside office hours we kindly ask you to leave a voice message. One of our service technicians will call you back as soon as possible.

Contractual

In case you want to rely on telephonic support by a service technician 24/7 (e.g. not having to leave a voice message) and a solution within 24 hours, we advise you to conclude a 24/7 service contract. A service contract offers you a direct response 24/7 and action within 24 hours. Contact our MRO department for more information about the 24/7 service contracts.

The Heinen & Hopman service team will come into action and send a technician to the relevant site anywhere in the world. In addition to their excellent basic training, Heinen & Hopman service personnel have extensive practical experience. They are involved in starting up the systems and therefore well-versed in these, enabling them to respond if any faults arise. All service engineers have a well-equipped service vehicle at their disposal.

 

24/7 Service

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Acquisition is not appreciated by all means.

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We support our clients with personal service and proactive advice; before, during and after developing a solution.

Jaco Heinen

Jaco Heinen

- Service & Maintenance Manager

Jaco Heinen

Jaco Heinen

- Service & Maintenance Manager

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Heinen & Hopman Engineering HQ

Produktieweg 12Bunschoten3751 LNThe Netherlands
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