Privacy policy

In this privacy policy we provide an explanation of the way in which we collect and use personal data. This Privacy Policy applies to all personal data that we process in regard to you when you contact us.

Who we are

We are Heinen & Hopman Engineering BV (hereafter: Heinen & Hopman), an HVAC installer based at Produktieweg 12, 3751 LN in Bunschoten, the Netherlands.

Heinen & Hopman processes and analyses data with the aim of responding as well as possible to your needs as a customer. Heinen & Hopman is responsible for collecting and using your personal information as described in this privacy policy. Heinen & Hopman attaches great value to its role and reputation as a reliable business partner and thus also the guarantee to the right to privacy for you as a customer (or supplier). This privacy policy applies to Heinen & Hopman and all its subsidiaries:

For questions, comments or complaints regarding the processing of your data, please contact us at privacy@heinenhopman.com.

The type of personal information that we process

Personal data are all data that can be directly or indirectly related to you. We may collect and process the following categories of personal information:

Name and other identifiable information

For example, we can record your name, title, gender and date of birth.

Your contact details and details about your personal account or registration

Your contact details may include your address, location, telephone number and e-mail address. If you register for a specific service or create a personal account, we can also record your login details and other information that you enter in the account or registration form.

Our communication with you

If you send us an e-mail or message via social media, we will record your communication with us. When you call us, we record your questions or complaints in our database.

Information that we collect when you use our website

When you visit our website, we can record your IP address, browser type, operating system, referring website, surfing behaviour and click behaviour. With your permission we can also receive your location data.

In addition, we can receive an automatic notification if you open a newsletter or click on a link in a newsletter.

Information that you share with us

You can choose to share information with us, for example if you respond to social media or fill in a customer survey.

Cookies and similar technologies

If you use our website, we collect information via cookies and similar technologies. For more information, read our cookie policy on the website.

How we collect your data

Heinen & Hopman can obtain your personal data in a number of ways, for example when you fill in a form, communicate with us via social media or register for our newsletter. Depending on your social networking settings, we may also receive information from the provider of your social network.

The purposes for which we use your data

The main purposes for which we use your personal information are:

To provide services to you

To simplify the use of our online services for you, we may analyse the data collected by you from your use of our digital media and combine them with information collected through cookies and similar technologies. For example, to know which digital channel (e-mail, social media) or device (desktop, tablet or mobile) you prefer so that we can focus our communication on that channel or device.

To communicate with you

We use your contact information to communicate with you, answer your questions or handle your complaints.

For statistical research

We use automatic tools to carry out statistical research regarding general trends of the use of our services, website and social media and the behaviour of the preferences of our customers and users. Through statistical research we can develop better services. In addition, we can improve the design and content of our website.

In carrying out our research we can combine and analyse the different types of data. We only use aggregated data and do not use names, e-mail addresses or other directly identifiable information. We can also combine such aggregated data with information from public sources (such as Statistics Netherlands CBS). We will not use sensitive data for this statistical investigation without your consent.

For direct marketing purposes

We may use your personal information to send you newsletters or other marketing messages. To know what is relevant to you, we can use automatic tools to analyse your personal information. For this purpose, we can use and combine the information described above. We can also combine such aggregated information with information that we receive from public sources (such as Statistics Netherlands, CBS). We will not use your sensitive data for statistical research without your consent.

We use the results of our analysis to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we can modify our newsletter and website with content that we think are relevant to you.

We can use different channels for our marketing messages, such as e-mail and social media. You can revoke your permission to send marketing messages or make an objection at any time. For this, follow the instructions in the relevant marketing message or contact us at privacy@heinenhopman.com.

Disclosure and sharing of data with third parties

We may disclose or share your personal information with third parties for the following purposes:

For the support services that we offer

We use third parties, such as social network providers and marketing agencies, to provide our services. All these third parties are required to adequately protect your personal information and to process it only in accordance with our instructions.

For statistical research and direct marketing

We may use your personal information for the purposes of statistical research and direct marketing (see above).

Third party websites

Our website contains links to third party websites. If you follow these links, you will leave our website. This privacy policy does not apply to third party websites. Heinen & Hopman accepts no liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. See the privacy policy of these third parties (if available) on how they handle your personal information.

Within the Heinen & Hopman group

Your data can be shared with other colleagues within the Heinen & Hopman group, in order to provide you with the best possible service. There are also subsidiaries that are outside the EEA.

Security and preservation

Heinen & Hopman takes the necessary technical and organizational measures to protect your personal data against loss or unlawful use.

Your personal data will be kept for as long as necessary for the purposes described in this Privacy Policy or to the extent necessary to comply with laws and regulations and to resolve disputes.

Child privacy

Heinen & Hopman strives not to collect information about children aged 16 or younger, or to create interest segments that are specifically designed to target children. If you are concerned about the privacy of your child in connection to our services, or if you believe that your child has entered personally identifiable information on our website, you can contact us at privacy@heinenhopman.com.

Your rights

You have a number of rights when we record personal data about you. These rights are laid down in the General Data Protection Regulation (GDPR).

• You have the right to request the access (view) on your personal data. Before providing your data, we must confirm your identity. This can be done both digitally and physically. You may only ask for your personal data.
• You have the right to request a rectification (correction) to your personal data.
• You have the right to be forgotten (deletion). This gives you the wright to have irrelevant personal data deleted from our system. Before deleting the requested personal data, the archive periods must be checked.
• You have the right of data portability. This is a request to transfer personal data that you have provided to us. This right may only be exercised if the data is stored digitally. Paper files, for example, are not included.

To make use of your rights you can submit a written request. Heinen & Hopman has four weeks from the receipt of the request to assess whether the request is justified. Heinen & Hopman will announce what will happen to the request within four weeks. On the basis of such a request, Heinen & Hopman can request additional information to ensure the identity of the person concerned.

Heinen & Hopman Engineering
Poduktieweg 12
3751 LN Bunschoten
The Netherlands

You can contact us via privacy@heinenhopman.com if you have questions, comments or complaints about this privacy policy.

How is this privacy policy kept

This privacy policy is effective per April 25, 2018 and replaces our previous privacy policy. This privacy policy is constantly subject to review. We inform you about changes by publishing the revised policy on heinenhopman.com, after which it will take effect immediately.